Privacy Policy

This Privacy Policy explains how Locksmith Farmington NM ("we," "us," or "our") collects, uses, and protects information when you visit our website at locksmithfarmingtonservices.com or contact us to request locksmith services in Farmington, NM and San Juan County. We are committed to handling your information responsibly and transparently.

By using this website or contacting us through any form on this site, you agree to the practices described in this policy.

1. Information We Collect

We collect information in two ways: information you provide directly to us, and information collected automatically when you visit our website.

Information you provide directly:

• Contact and service request information — When you fill in a form on our website, you may provide your name, phone number, email address, and the address or location where you need locksmith service.
• Phone calls — When you call us directly, we may note your name, phone number, service location, and the type of service requested in order to fulfill your job or follow up.
• Email inquiries — If you email us, we receive your email address and any information you include in the message.

Information collected automatically:

• Log data — Our web server automatically records standard log data including your IP address, browser type, pages visited, time of visit, and referring URL.
• Cookies — We use cookies and similar tracking technologies as described in Section 4 below.
• Analytics data — We use website analytics tools that collect aggregated data about how visitors use our site, including which pages are visited most and how long visitors stay.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To fulfill service requests — When you contact us for locksmith service in Farmington NM or San Juan County, we use your contact and location information to dispatch a technician, quote a price, and complete the job.
• To call you back — If you submit a service request form, we use your phone number to call you back and confirm availability and pricing.
• To respond to inquiries — We use contact details you provide to respond to questions or follow-up requests.
• To improve our website — We use aggregated analytics data to understand how our website is used and to improve its content and performance.
• To comply with legal obligations — We may use or retain information as required by applicable law.

We do not use your information to send unsolicited marketing emails or text messages. We do not sell your personal information to third parties. We do not use your information to build advertising profiles.

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service fulfillment — If we use an independent local locksmith to fulfill a job in Farmington or San Juan County, we may share your service address and contact information solely for the purpose of completing your job. Any independent local locksmith we use is bound to handle your information appropriately.
• Legal requirements — We may disclose information if required to do so by law, court order, or government request, or to protect the rights, property, or safety of our business, customers, or others.
• Business transfer — In the event of a business sale, merger, or acquisition, customer information may be transferred as part of that transaction. We will notify you of any such change via a notice on this website.

4. Cookies and Tracking

Our website uses cookies — small text files stored on your device — to help the site function and to understand how it is used. The cookies we use include:

• Essential cookies — Required for the website to function. These cannot be disabled without breaking the site.
• Analytics cookies — Used by tools such as Google Analytics to collect aggregated, anonymized data about site traffic and usage patterns. No personally identifiable information is included in this data.
• Preference cookies — Remember settings you have chosen, such as language or display preferences.

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the website. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a warning before a cookie is stored.

5. Third-Party Services

Our website may use the following third-party services that have their own privacy practices:

• Google Analytics — We use Google Analytics to understand website traffic. Google collects anonymized usage data. See Google's Privacy Policy.
• Google Search Console — Used to monitor website performance in Google Search. No personal visitor data is shared.
• Rank Math SEO — A WordPress plugin used for on-page SEO. It does not collect or store visitor personal data.
• Hostinger — Our website is hosted by Hostinger. Server logs are maintained by Hostinger as part of standard hosting operations. See Hostinger's Privacy Policy.

We do not control the privacy practices of these third-party services and encourage you to review their privacy policies directly.

6. Data Retention

We retain customer contact and service information for as long as is reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and maintain business records. In general:

• Service request and job records are retained for up to 3 years for business and legal purposes.
• Phone and email inquiry records are retained for up to 12 months.
• Website analytics data is retained in aggregated, anonymized form indefinitely.

You may request deletion of your personal information at any time by contacting us (see Section 11). We will honour deletion requests where we are not required by law to retain the information.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access — You may request a copy of the personal information we hold about you.
• Right to correction — You may request that we correct inaccurate or incomplete information.
• Right to deletion — You may request that we delete your personal information, subject to any legal retention requirements.
• Right to opt out of marketing — You may opt out of any marketing communications at any time. Note: we do not currently send marketing emails or text messages.

New Mexico residents may have additional rights under applicable state privacy laws. To exercise any of these rights, please contact us using the details in Section 11.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will delete it.

9. Security

We take reasonable technical and organizational measures to protect the personal information we hold against unauthorised access, loss, misuse, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our server.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us has been compromised, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy. For material changes, we will take reasonable steps to notify you, such as displaying a notice on our website.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us: